Best Practices for Brands in Social Media Engagement 2024

Social Media Engagement Best Practices for Brands [2024]

Discover the latest trends and tips to amplify your brand's social media engagement in 2024. This blog unravels proven best practices that boost interaction, foster audience connections, and drive results. Elevate your brand's presence with insights tailored to the evolving world of social media.

Table of Contents

Are You Engaging Your Audience Correctly? Truly capturing your audience’s attention or just adding to the noise? The blog dives into cutting-edge practices to boost social media engagement in 2024, revealing how brands can craft content.

Imagine a bustling dinner party. You’re surrounded by interesting people, exchanging ideas, and having a good time. Now, imagine the same party, but you’re just standing in the corner, awkwardly staring at your phone. Not very fun, right?

That’s essentially what your social media presence feels like when you prioritise follower count over genuine engagement. In 2024, building friendships on social media is the key to unlocking its true potential. Here’s how.

Social Media Engagement Best Practices for Brands in 2024

Why Engagement Matters More Than Ever?

Gone are the days of robotic “buy our stuff” posts. Today’s social media landscape craves authenticity, interaction, and real connections. Platforms are prioritising features that encourage conversations and user-generated content, essentially throwing a giant “no robots allowed” sign on the virtual door.

So, what does this mean for your brand? It’s time to ditch one-way communication and start fostering genuine connections with your audience.

Why Social Media Engagement Matters- Two way communication between brands and customers.

Source – Sinch

Benefits of Being a Social Butterfly

1. From Strangers to Superfans

From Strangers to Superfans - Social Media Engagement Best Practices for Brands in 2024

When you engage with your audience, you create a sense of two-way communication. Respond to comments, answer questions, and show appreciation for their feedback. This makes them feel valued, fostering trust and loyalty and transforming them from passive followers to passionate brand advocates.

2. Become the Buzz of the Town

Buzz of the Town - Social Media Engagement Best Practices for Brands in 2024

Engaging content, sparks conversations, gets shared and attracts new followers organically. This boosts your visibility and establishes your brand as a thought leader within your industry. Think of it as the social media equivalent of throwing an awesome party that everyone wants to attend.

3. Turning Conversations into Conversions

Turning Conversations into Conversions - Social Media Engagement Best Practices for Brands 2024

Engaging content doesn’t just capture attention; it educates potential customers about your brand’s offerings. By building relationships and trust through social media, your audience becomes more receptive to your marketing messages, ultimately leading to increased sales and conversions.

The Evolution of Social Media Engagement

Social media used to be one-way: brands only talked. Now, it’s two-way: the audiences can share, too, and brands listen! It’s way more fun, right? Times and audiences have changed. Today, social media engagement has undergone a dramatic evolution, demanding a shift in strategy for brands seeking to connect with their audience.

1. From Likes to In-Depth Interactions:

In the early days, social media engagement was all about likes, shares, and comments. While these metrics still hold some value, platforms are now prioritising meaningful interactions that foster authentic connections. 

They want to see real experiences and stories from other users, just like them. Brands that understand this and use content created by their customers will build stronger connections. This means going beyond basic responses and focusing on creating conversations, addressing concerns, and encouraging collaboration.

2. The New Metrics of Engagement

As social media evolves, so do the metrics defining successful engagement. While likes and shares still hold some value, brands need to broaden their perspective. In 2024, look beyond vanity metrics and prioritise meaningful interactions:

  • Depth of Conversations

Are you engaging in in-depth discussions with your audience or merely providing perfunctory responses?

  • Brand Sentiment

How does your audience feel about your brand based on their interactions with you on social media?

  • Brand Mentions

Are your customers talking about you organically, even if they’re not directly addressing you?

  • Click-Through Rates and Website Traffic

Are your social media posts driving valuable traffic to your website or landing pages?

Source – Socialinsider

Adapting to these changes is crucial for maintaining effective audience engagement. Here are some tips for navigating the “new normal” of social media:

  • Focus on Building Relationships

Build a good rapo with your followers. Respond to comments and encourage open communication.

  • Be Authentic and Transparent

Showcase your brand’s unique personality and values. 

  • Embrace User-Generated Content

Encourage your audience to share their experiences with your brand and integrate UGC into your content strategy.

  • Prioritise Meaningful Conversations

Go beyond basic responses and engage in discussions that educate, entertain, and inform your audience.

  • Stay Informed About Evolving Trends

Keep an eye on emerging social media features and adapt your strategy accordingly.

By understanding the evolution of social media engagement and adopting new trends, brands can transform their online presence. This shift will not only build stronger brand loyalty but also pave the way for increased brand awareness, customer advocacy, and, ultimately, business growth.

Statistics for Social Media Engagement Rates across All Channels.

Source – Socialinsider

Social Media Engagement Best Practices for Brands in 2024

In the age of information overload, simply having a presence on social media isn’t enough. To stand out in today’s competitive online landscape, brands need to cultivate meaningful engagement with their audience

Social Media Engagement Best Practices for Brands in 2024

But how do you turn passive followers into active participants? Here are some of the best practices for social media engagement in 2024:

1. Know Your Audience

Before diving into content creation, understand who you’re trying to reach. Conduct audience research to identify their demographics, interests, preferred platforms, and preferred content formats. This will help you tailor your message and strategy for maximum impact.

2. Be Authentic and Transparent

Ditch robotic marketing speak and embrace genuine communication. Showcase your brand’s unique personality, values, and culture. People connect with brands that feel mortal and relatable.

3. Prioritise Quality Over Quantity

Don’t fall into the trap of posting frequently for the sake of it. Focus on creating high-quality, engaging content that resonates with your audience. This could involve informative articles, eye-catching visuals, insightful videos, or entertaining stories.

4. Embrace Storytelling

Humans are wired to connect with stories. Weave narratives into your content strategy to capture attention, evoke emotions, and build a deeper connection with your audience. Share customer testimonials, behind-the-scenes glimpses, or inspirational stories that align with your brand values.

5. Leverage User-Generated Content

Don’t be afraid to embrace the power of your audience. Encourage them to share their experiences with your brand using branded hashtags, contests, or interactive polls. This not only fosters a sense of community but also generates authentic content that resonates with other users.

6. Ask Questions and Start Conversations

Don’t just broadcast messages; spark conversations. Ask questions, encourage comments, and actively participate in discussions. This shows that you value your audience’s opinions and fosters a sense of two-way communication.

7. Host Live Events and Q&As

Take advantage of live features on various platforms to connect with your audience in real time. Host live Q&A sessions, product demonstrations, or behind-the-scenes shorts to create a more engaging and interactive experience.

8. Respond Promptly and Professionally

Always respond to comments and messages in a timely manner. Even negative feedback provides an opportunity to showcase your professionalism and commitment to customer satisfaction. Address concerns promptly and courteously, and use these interactions as learning opportunities.

9. Run Interactive Contests and Giveaways

Encourage engagement by hosting contests and giveaways that align with your brand and target audience. This can be a fun way to increase brand awareness, generate user-generated content, and attract new followers.

10. Collaborate with Influencers

Partnering with relevant influencers can be a powerful way to amplify your reach and tap into new audience segments. Choose influencers who resonate with your brand values and whose audience aligns with your niche.

11. Utilise Platform-Specific Features

Each social media platform offers unique features. Adapt your content and strategy to leverage these functionalities to their full potential. For example, utilise Instagram Stories for behind-the-scenes glimpses, Twitter polls to gauge audience sentiment, or LinkedIn Live for industry discussions.

12. Show Gratitude and Appreciate Your Audience

Recognise and appreciate your audience for their engagement. Respond to positive comments, celebrate milestones, and thank your followers for their support. This fosters a sense of community and encourages continued engagement.

13. Run Paid Social Media Ads

While organic reach may be declining, paid social media advertising can be a powerful tool to reach a wider audience and achieve specific marketing goals. However, ensure your ads are targeted, offer value, and complement your overall content strategy.

14. Be Patient and Consistent

Building a strong social media presence takes time and effort. Be patient and consistent with your approach. Regularly create and share engaging content, actively participate in conversations, and refine your strategy based on your results.

15. Focus on Building Relationships with Other Brands

Don’t just compete, collaborate! Building relationships with other brands in your industry can lead to cross-promotion opportunities, co-hosted events, or joint social media campaigns. This allows you to tap into each other’s audiences and expand your reach organically.

How to Increase Your Social Media Engagement?

While familiar tactics like high-quality content and audience interaction remain crucial, 2024 demands a deeper understanding of unconventional engagement strategies. Here are some lesser-known, data-backed approaches to boost your social media presence:

How to Increase Social Media Engagement.

1. Leverage the Power of Micro-Moments

  • Fact: Many mobile searches happen during micro-moments, brief periods where users seek immediate information or entertainment on their phones. (Source: Think with Google)
  • Strategy: Create snackable content like bite-sized videos, infographics, or carousel posts that captivate audiences in fleeting moments.

2. Embrace Short Content for Authentic Connection

  • Fact: Over 500 million users access Instagram Stories daily, highlighting the popularity of short content. (Source: Buffer)
  • Strategy: Utilise features like Instagram Stories for behind-the-scenes glimpses, real-time polls, or “Ask Me Anything” sessions to foster authentic connections and encourage participation.

3. Explore the Untapped Potential of Audio Content:

  • Fact: Podcasts have a 70% completion rate, indicating high user engagement with audio content. (Source: Edison Research)
  • Strategy: Host short audio podcasts on platforms like Twitter Spaces to discuss industry trends, share expert interviews, or conduct live discussions with your audience.

4. Partner with Niche Communities for Targeted Reach:

  • Fact: Engaging with online communities relevant to your niche allows you to connect with a highly targeted audience. (Source: LinkedIn)
  • Strategy: Identify Facebook Groups and LinkedIn forums where your target audience actively participates. Offer valuable insights, participate in discussions, and build relationships with community members.

5. Experiment with Interactive Features for Enhanced Engagement:

  • Fact: Interactive polls and quizzes on platforms like Instagram Stories generate higher engagement compared to regular posts. (Source: LinkedIn)
  • Strategy: Utilise interactive features like polls, quizzes, Q&A stickers, or live product demonstrations to encourage audience participation and gather valuable insights into their preferences.

Remember: Building a strong social media presence goes beyond follower count. By implementing these unique strategies and focusing on genuine interaction, community building, and audience insights, you can cultivate an engaged following that fuels your brand’s success in 2024 and beyond.

Utilising Social Media Analytics

The traditional social media analytics toolbox offers valuable insights, but true differentiation lies in exploring unconventional approaches. Here are some strategies for social media data:

1. Leverage Social Audio Analytics

Social audio platforms like Clubhouse and Twitter Spaces are gaining traction. Tools like Fireside and are specifically designed to analyse social audio conversations. Track engagement metrics, identify trending topics, and monitor brand mentions to understand audience behaviour and preferences within this emerging space.

2. Utilise AI-Powered Visual Recognition

Platforms like CloudSight and Clarifai employ image and video recognition technology. Analyse the visual content shared by your audience and competitors to understand brand perception, product preferences, and emerging trends. This can reveal valuable insights beyond traditional text-based analysis.

3. Explore Geospatial Analytics for Localised Marketing

Platforms like Geofeedia and Brandwatch Location Intelligence enable location-based analysis of social media data. Understand your audience’s geographic distribution, identify local trends and interests, and tailor content or promotions for specific regions to enhance your geographical marketing efforts.

4. Utilise the Power of Network Analysis

Network analysis tools like NodeXL and Gephi map connections between users and communities on social media. Identify influential voices, understand the flow of information, and uncover potential brand advocates within your audience network. This can be particularly valuable for finding hidden connections and influencers that are not readily apparent through traditional metrics.

5. Experiment with Advanced Conversion Tracking

Platforms like UTM parameters and advanced Google Analytics features allow you to track the journey of users from social media interactions to conversions on your website or app. Analyse the effectiveness of different social media campaigns in driving conversions and optimise your content and targeting strategies accordingly. 

Innovative Tactics for Social Media Engagement in 2024

Effective social media engagement hinges on understanding your audience, embracing innovation, and constantly adapting to evolving trends. By taking inspiration from leading brands and embracing these innovative tactics, you can create engaging experiences, build strong brand communities, and achieve your social media goals in 2024 and beyond.

Here, we explore novel engagement strategies, showcasing how prominent brands are leveraging them:

1. AR/VR Experiences for Immersive Engagement

  • Nykaa (Beauty & Wellness): Partnered with Snapchat to launch an AR “virtual try-on” experience for lipsticks, allowing users to experiment virtually before purchasing. This innovative approach has led to a significant increase in product engagement and brand awareness.

2. Gamified Experiences for Playful Interaction

  • Flipkart (E-commerce): Launched interactive quizzes and contests on social media platforms, offering rewards and discounts for participation. These gamified experiences not only boosted engagement but also generated valuable user data.

3. Leveraging Regional Languages and Humor

  • Zomato (Food Delivery): Known for their witty and humorous social media content, often incorporating regional language slang and pop culture references. This resonates strongly with their target audience, fostering a sense of relatability and driving engagement.

4. Building Communities on Discord

  • MPL (Mobile Games): Established a dedicated Discord server for their gaming community, offering a platform for players to connect, share strategies, and participate in organised events. This fosters a sense of belonging and loyalty, boosting brand advocacy.

5. Live Shopping with Influencers

  • Myntra (Fashion): Partnered with popular influencers to host live shopping sessions on Instagram, showcasing their latest fashion collections and offering real-time discounts. This interactive experience generated significant sales and brand reach.

6. Interactive Storytelling Through Instagram Reels

  • Netflix India: Launched a series of “choose your own adventure” style Reels for their popular show “The Fame Game,” allowing viewers to influence the storyline and driving anticipation for the show’s release. This innovative approach garnered immense user engagement and buzz.
  • Byju’s (Education Technology): Launched social media campaigns focused on educational equity and access to quality education, resonating with their audience and portraying a socially responsible brand image. This approach fosters positive brand association and engagement.


The social media landscape in 2024 demands innovation and a deeper understanding of your audience. To succeed, prioritise quality content, authenticity, and real interactions with your audience. Move beyond basic responses, leverage platform features, and encourage user-generated content. By building genuine connections, you’ll cultivate a thriving social media presence and achieve your brand’s goals.


1. How can I improve my brand’s social media engagement?

Create high-quality content, respond promptly, run contests, and collaborate with influencers.

2. What are some lesser-known engagement strategies?

Use social listening tools to explore niche communities, focus on hyperlocal marketing, or experiment with interactive stories.

3. How can I measure the success of my social media strategy?

Track key metrics like likes, shares, and website traffic, and analyse your audience demographics and preferences.

4. What are some innovative tactics brands are using?

Explore AR/VR experiences, gamifications, live shopping events, and interactive storytelling on platforms like Instagram Reels.

5. How can I stay ahead of the curve?

Stay curious, experiment with new approaches, and adapt your strategy based on data and audience insights.

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Digital Scholar

Digital Scholar is a premier agency-styled digital marketing institute in India. Which offers an online digital marketing course and a free digital marketing course worldwide to elevate their digital skills and become industry experts. Digital Scholar is headed by Sorav Jain and co-founder Rishi Jain, who are pioneers in the field of digital marketing. Digital Scholar’s blogs touch upon numerous aspects of digital marketing and help you get intensive ideas of different domains of digital marketing.

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