digital marketing case study on coca cola

Case Study On Coca-cola’s Digital Marketing Strategies – Full Information!

Coca-Cola’s digital marketing strategies is always aimed at bringing people together and creating strong bonds. This is the reason they gain an edge over their competitors and be at the forefront of the beverage industry. Their website caters to users. They include large bold photographs illustrating the 'Coke Life,' with instructions on where to get Coke, how to enjoy Coke, win Coke, and share Coke. They even have a Coke with YOUR name on it on the shelf. Their website and other marketing materials are consistent with their brand and consistently promote a product.
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Coca-Cola is a brand that reeks of reinvention, creativity, and innovation. Coca-Cola was first created by John Pemberton in 1886, who started by selling nine servings of the drink every day. Fast forward to 2022, and 9 servings are now 1.9 billion servings, and Coca-Cola is a brand that every person knows in every corner of the world. Now that’s something beyond our imagination! 

A lot of credit for Coca-Cola’s growth is due to its mind-blowing and out-of-the-world marketing campaigns. Even in the existence of strong competitors, their marketing campaigns are what sets them apart from the crowd. With the advent of digital marketing, Coca-Cola has not shunned away and has brought its A-game to this platform. 

Muhtar Kent (Muhtar), Chairman and CEO of Coca-Cola, envisioned ‘Vision 2020‘ to quadruple the company’s revenue while also launching many sustainable programs to help ‘shed the arrogance’ of the 128-year-old legacy. At the same time, Muhtar expanded social media spending from 3% of overall media spending in 2006 to 30% in 2013 to facilitate communication with consumers, particularly Millennials, and match their expectations. 

In this blog, we’ll discuss the different digital marketing strategies by Coca-Cola and how they have managed to become a star player on social media too. Before we jump on to their strategy, let’s understand more about Coca-Cola and its beginnings. 

About Coca-Cola

Coca-Cola claims to be more than just a beverage company; they’re a family of 7,00,000 employers, 225+ bottling partners, and consumers across 200 countries. A local pharmacist, Dr John Stith Pemberton, carried the elegant bottle of Coca-Cola in the streets of Atlanta selling the delicious and refreshing drink to an average of nine people every day. 

about-coca-cola

Today, the bottle sits on the racks of stores on every street store worldwide. The name Coca-Cola was coined by Frank M. Robinson, who swore that two C’s would work better than one (another marketing lesson to learn, isn’t it)? 

Why should marketers study Coca-Cola’s digital marketing strategies?

Customers have started demanding increasingly personalised, relevant, targeted marketing messages. If brands miss the mark in such situations, they risk losing their customers. Real-time digital marketing offered bigger rewards but at the cost of higher risks and more difficult execution. Coca-Cola has so far been successful in its digital adventure, one that marketers can learn from.

Here are some things marketers can learn from Coca-Cola:

1. Engaging directly with fans

Coca-Cola always engages directly with their customers and creates campaigns around emotions and what people truly care about. One such example is Coca-Cola’s #VerdaderoAmigo ad campaign that celebrates friendship, unity, and team building. They launched this campaign as a fight against cyberbullying and the cruelty, loneliness, and isolation it brings along. 

They redesigned their iconic ribbon with a fist bump symbol to showcase their idea.

Coco-Colas-Fist-Bump-Campaign
Coco-Colas-Fist-Bump-Campaign-People-Response

This campaign to highlight “true friendship” was supported by three films that stood against social cruelty. It urged teenagers to identify and value true friendships and stay away from cruelty. 

2. Targeting millennials

Coca-Cola creates campaigns and uses technologies that appeal to the new generation and remind them that Coca-Cola is everything they love! After identifying teenagers as their target audience, they’re making strategies that act like teen magnets. 

3. Personalising

The famous “Share a Coke” campaign that was launched globally came to India with a personalised version. Coke’s logo was replaced with words like ‘Papa’ ‘Didi,” and Bhai’ so the Indian audience can relate to it. The Share a Coke commercial campaign was launched in India in 11 Indian languages. The television commercial, created by advertising agency McCann India, shows two young men standing by each other in difficult circumstances and celebrating their relationship over a ‘Share a Coke’ unique PET bottle with the word ‘Bhai’. The idea is those good friends are just as important as family.

Coca-Cola’s digital marketing strategies 

Coca-Cola’s social media marketing strategies:

Coca-Cola’s social media strategies focus on engaging directly with their customers and establishing relationships. We will discuss the different ways Coca-Cola made use of different social media platforms to grab a majority over their competitors. Let’s look at an overview of how they are performing on different social media platforms:

PlatformNo. of followers
Instagram122k followers
Facebook107M followers
Twitter58k followers
YouTube3.71M subscribers

Coca-Cola’s Instagram Marketing Strategies 

Coca-Cola is a globally recognized brand, and its Instagram page has 119k fans, which is not surprising given the brand’s size and popularity. They have a separate page for Coca-Cola India. They put up posts approximately once a day and have very low engagement. Because Coca-Cola doesn’t have its stores, its social media marketing strategy isn’t centered on bringing people to its stores or an e-commerce platform; rather, it’s all about maintaining brand image and growing awareness of its advertising campaigns compared to other companies. 

They have recently posted content with Kriti Sanon, a popular Bollywood actress. By collaborating with a Bollywood actress to reach out to Indians, they’re selling a product less consumed than its other products, Coke Zero. 

coco-colas-instagram-marketing-strategy

They also post many engagement posts. These posts urge their audience to comment and hence engage with them. A recent post urges their audience to comment on three things that make their “coke table perfect.”

coco-colas-instagram-marketing-strategy-engagements
What is Coca-Cola’s Instagram engagement rate?

Coca-Cola’s Instagram engagement rate is 0.16% and it receives an average of 189 likes and 8 comments on its posts.

coca-colas-instagram-engagement-rate

Coca-Cola’s Facebook marketing strategies 

Coca-Cola is a globally recognised brand, and its Facebook page has 109 million fans, which is not surprising given its size and popularity. However, if you look at its Facebook page, you’ll notice that it doesn’t have as frequent daily updates as other brands like Red Bull. Coca-Cola goes more than a week without making a public announcement. 

Because Coca-Cola doesn’t have its stores, its social media marketing strategy isn’t centered on bringing people to its stores or an e-commerce platform; rather, it’s all about maintaining brand image and growing awareness of its advertising campaigns compared to other companies. Participation is really low, with only a few thousand likes on average.

Like Instagram, Coca-Cola has a separate page for India to post content concentrated on Indians. Coca-Cola recently posted a contest on Facebook with the promise of giving away gifts. However, the terms and conditions of the contest go on and on and on…

coca-colas-facebook-marketing-strategy

Coca-Cola’s Twitter marketing strategies 

Coca-Cola India has 24.4K followers on Twitter and tweets regularly, making it a fairly active brand. It also features sections dedicated to certain goods and sub-brands, such as diet coke, coke zero, etc. The company’s social media team rarely sends out direct marketing messages, preferring to respond to @mentions on Twitter. It answers a large number of complaints, requests, compliments, and other demands. 

However, not all mentions are responded to; many go unanswered, but this is a wonderful tactic instead of sending out commercial messages. Unlike their regular Coca-Cola page, their diet coke page has a different approach and is primarily used for tweeting marketing messages, asking questions, and other similar activities. 

coca-colas-twitter-marketing-strategy

Coca-Cola’s YouTube marketing strategies 

Coca-Cola has over 3.71 million subscribers on YouTube. They carry out their campaigns and post videos for all their audiences worldwide. In contrast to the other social media accounts, YouTube does not have a separate channel for its Indian audience. They post all their campaigns on the same channel. 

Here are some of their most viral uploads on Instagram: 

coca-colas-youtube-channel-video-marketing

All these videos have reached a massive audience, with the maximum one having 127 million views. The videos curated are short, quick, and fun to watch. By making these snackable videos, they can get a wider audience.

Coca-Cola’s SEO strategies 

Coca-Cola has a domain authority score of 55, a rather impressive number, and gets organic search traffic of 55.5k. 

coca-colas-website-authority-and-backlinks-count

The following are the top five organic keywords for Coca-Cola’s website: 

coca-colas-top-organic-keywords

Here’s how an effective SEO strategy helped Coca-Cola;

  • The majority of the traffic to the company’s website was organic, contributing to a new high of over 4 million visits.
  • Coca-Cola’s organic search built a reputation as one of the most effective drivers of customer traffic, interaction, and media exposure.

Coca-Cola’s top marketing campaigns:

1. Share A Coke

Share A Coke is a public awareness campaign for Coca-Cola. The initiative began in Australia and New Zealand in 2011 with the use of 250 of the most popular millennial names to promote items to specific consumers and raise brand awareness internationally.

coca-colas-share-a-coke-with-campaign

The corporation urged its customers to share a coke with a friend who shared the same name. As soon as people started posting the campaign images on social media, it went viral. This campaign quickly extended to 70 nations and was a huge success.

From June to July of 2014, more than 125,000 social media posts mentioned the share a coke campaign, according to the Wall Street Journal. The search term “Share a Coke” has seen a considerable spike in Google searches in the United States over the last three months.

In terms of Facebook, the corporate page gained 39 percent more followers and 870 percent more visitors. This campaign was a success because the corporation returned to its roots by bringing people together and fostering friendship. Another reason it worked was that labeling the bottles with names gave them a personal touch.

coca-colas-share-a-coke-with-campaign-with-people-names

2. The happiness machine!

The Happiness Machine Campaign was a component of the global integrated campaign Open Happiness and is one of Coca-most Cola’s popular marketing initiatives. This campaign aimed to convey joy and unexpected experiences to customers.

Coca-Cola vending machines with hidden cameras were put in various locations throughout numerous countries. They documented the campaign for two days and produced a video of the participants’ reactions to receiving free coke or other items like sunglasses, flowers, etc.

Customers were needed to interact with the machines in various amusing and unusual ways to receive a free Coke, such as embracing a machine in Singapore, dancing to K-pop in South Korea, and singing a Christmas carol in Sweden.

The thrilled participants’ reactions were captured and disseminated as a series of films on various platforms. The films went viral on YouTube, garnering millions of views and reinforcing Coca-reputation Cola’s as a company that spreads happiness.

3. Thanda Matlab Coca-Cola

Coca-Cola launched “Thanda Matlab Coca-Cola” in 2003, which became one of the company’s most successful campaigns to date. Prasoon Joshi, one of India’s most renowned advertisers, created the ad campaign. Aamir Khan starred in the series.

So, when you’re craving a cool refreshing drink or Thanda, Coca Cola is the first thing that springs to mind. This is a wonderful method to re-establish Coca-Cola as a cool, refreshing drink for kids and adults alike. The Coke TG was expanded from the initial young to the public due to this ad. This was the first attempt to break through barriers and portray Coke as The Cool Drink for Everyone.

Here is one of the ads from their series with Amir Khan 

Conclusion

As you can see, Coca-Cola has made inroads into the internet realm to market its products and brand. Want to make such killer strategies too?

You can enroll in Digital Scholar’s online digital marketing course and develop superior digital marketing tactics for your company. This course is for individuals who want to learn everything there is to know about digital marketing and how to apply it to their own business.

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Which is your favourite campaign by Coca-Cola? Share your thoughts in the comments section below.

Thanks for reading & Cheers to Coca-Cola!

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Written By
Digital Scholar

Digital Scholar is a premier agency-styled digital marketing institute in India. Which offers an online digital marketing course and a free digital marketing course worldwide to elevate their digital skills and become industry experts. Digital Scholar is headed by Sorav Jain and co-founder Rishi Jain, who are pioneers in the field of digital marketing. Digital Scholar’s blogs touch upon numerous aspects of digital marketing and help you get intensive ideas of different domains of digital marketing.

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